How to Manage Risk and Disputes 

Understand the dispute process and protect your business from chargebacks


What You'll Learn

Go over the goals and topics covered in this course surrounding fraud and managing refunds and cancellations in the travel industry.
Understanding Disputes and Charges
Learn the definition of a credit card dispute, what constitutes a dispute process, and the dangers of chargeback fees.
Protecting Your Business
Learn how to proactively protect your business from fraud and disputes, as well as how to manage (and win!) dispute processes should they arise.
Final Tips and Conclusion
Go over an actionable checklist to prepare for, recognize, and deal with chargebacks. 

  Course Duration: 15 minutes 
  Course Language: English
  Closed Captions: English & Spanish
  Lifetime Access
  Shareable Course Certificate
 100% Online Lessons


Course Description

This course explains all of the fundamentals of payment disputes and chargebacks your travel company may face. Learn about the different types of fraud you may encounter, as well as the steps you can take to protect your business from fraud and dispute processes. And lastly, learn how to prepare and manage dispute processes should they arise.


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Frequently Asked Questions

Do I need to pay to access this course?

No, this course is entirely free! All you have to do is enroll in the course and you will be given free, lifetime access to the video lessons and course materials.

Do I need to be a WeTravel client to access this course?

No, you do not need to be a WeTravel client to enroll in any of our Academy courses. Our courses are available to everyone!

Can I message the instructor directly?

Unfortunately, you cannot message the course instructor directly, however if you have any questions or want additional information please contact: community@wetravel.com

If I have a question or need help, who should I talk to?

If you have any questions or need help with the course, please email community@wetravel.com and someone will get back to you as soon as possible!

Will I get a certificate after finishing it?

Yes! We want you to be able to share your achievement. Upon completion of any Academy course you will receive a Course Certificate directly to your inbox that you can share with your network!